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Cherwell Chatbot

Enables organisations to shift ‘left’ the regular and repetitive tasks and workflows away from human staff. 

Why Chatbots?

Introducing chatbots into the IT service management process enables organisations to shift ‘left’ the regular and repetitive tasks and workflows away from human staff and toward AI-powered software. Employees are empowered to use self-service options to resolve issues entirely on their own.

Outcomes and Benefits

  • Enables organisations to shift ‘left’ the regular and repetitive tasks and workflows away from human staff. 
  • Employees are empowered to use self-service options to resolve issues entirely on their own.
  • Frees up time for more complex issues.
  • Higher number of ‘zero touch’ tickets. 

Key Stats:

  • 75% of all facilities work orders created by Chatbot
  • 20% of all incidents created by Chatbot