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StreamLine Partners
GOMobile App

* powered by sigmaGO

StreamLine Mobile App for Cherwell Service Management will enable your mobile users to reach new levels of productivity. A fast and easy to use solution that works seamlessly with Cherwell and reduce overall costs with the power of mobile connectivity.

 

 

Introducing GOMobile - Cherwell Mobile App for End Users and Technicians

Streamline Partners is proud to partner with sigmaGO and offer a refreshed Mobile App experience for Cherwell Service Management which will enable your mobile workforce to reach new levels of productivity. Powered by sigmaGO, our GOMobile App allows you to update records, coordinate with coworkers — all from your mobile device.

GOMobile connects directly to your Cherwell instance and works with both Cherwell hosted and on-premise implementations. It is a fast, easy to use solution that is designed to work seamlessly with Cherwell.

GOMobile offers your mobile workforce the ability to perform faster, enhance customer service capabilities and reduce overall costs with power of mobile connectivity by:

  • Increasing Productivity         
  • Convenient Access
  • Allowing Customer Engagement
  • And is Customizable
  • User Friendly Interface

Your Cherwell on the go

  • Improve SLA metrics
  • Built in chat functionality with push notifications
  • Reduces the onus of maintaining a mobile experience via adaptive/responsive forms
  • Seamlessly work with your hosted or on-premise Cherwell instance.
  • Increase productivity
  • Allows interactive Customer engagement
  • Is user friendly with Modern and high responsive UI/UX
  • Offered convenient access via mobile devices
  • Configurable to your Branding and Business Objects
  • Available for iOS and Android devices (phone and tablets).

 

 

 

 

TECHNICIAN App

 

  • User friendly Interface - Simple and sleek
  • Filtering and searching - Filter your requests
  • Chat - Chat functionality within the mobile app
  • Push Notifications - Device level notifications
  • Attachments, add and view
  • Approvals - View, approve, deny, and abstain
  • Specific Forms - Capture and update details
  • Interactive Service Catalogue -  showcase classification items for mobile lookup
  • CMDB - Search and update assets
  • Multi language support
  • Offline Mode
  • Geolocation

FUNCTIONALITY

 

Authentication

  • Leverage Active Directory, LDAP, Cherwell and SAML authentication models
  • Biometric Authentication – Face ID and Touch ID
  • Push Notifications

Quick Navigation

Predefined queues for quick handling of searches and workloads. Including General Search, Created Tickets, Assigned Tickets for Current User, Current Team, My Tasks, Team Tasks, Pending Approvals, Customer Satisfaction Survey and much more.

Multi Language Support

  • Support for 14 languages OOTB 

CUSTOMER App

 

  • User friendly Interface - Allow users to quickly navigate to key information with ease
  • Filtering and searching - Quickly and easily filter your requests
  • Chat - Chat functionality within the mobile app
  • Push Notifications - Device level notifications
  • Attachments - Add and view attachments
  • Approvals - View, approve, deny and abstain
  • Specific Forms -  Capture and update details
  • Interactive Service Catalogue - Showcase the Service catalog classification items for mobile lookup
  • Customer Satisfaction Survey’s