An integrated system
for meaningful, measurable digital service transformation
Cherwell® Service Management is a powerful, flexible IT service management (ITSM) tool that enables IT teams to implement, automate, and modernize service and support processes to meet new and evolving needs—at a fraction of the cost and complexity associated with legacy ITSM tools. The Cherwell platform is exceptionally easy to customize and configure, which means your service desk can be truly "agile." Add new capabilities, integrate easily with third party applications, and extend the benefits of service management to other departments across the organization—in days, not months, and without needing an army of programmers.
Innovate Rapidly
Codeless workflow automation, integrated application library
Innovate Rapidly
The Cherwell Service Platform is governed by metadata configuration files that are created and modified via visual editors without requiring coding or programming expertise.
Measure Progress
Integrated dashboards, end-to-end visibility and reporting
Measure Progress
Easy drag-and-drop configuration of service portals, dashboards, reports, forms, and workflow automations enables end-user self-sufficiency, faster and more effective ticket handling, and greater visibility and accountability
Work Collaboratively
Cross functional service delivery, easy partner integration
Work Collaboratively
Cherwell and community partners provide hundreds of extensions, enhancements, third-party integrations and complete solutions that run on the Cherwell platform and can be downloaded from the Cherwell Mergeable Application (mApp) exchange.