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Virtual Administrator

A great value alternative to permanent resourcing
for the ongoing management of your Cherwell platform.

 

 

Cherwell Virtual Administrator

One of the frustrations for Cherwell Software customers, is that administering the platform is hard to resource, expensive and difficult to manage.

At Streamline Partners we offer a Virtual Administrator Service for Cherwell customers at a fraction of the cost of hiring your own administrator.

 

In Country Team

Our Consulting Teams are based in offices around Australia.

SLA Managed Responses

Predetermined agreed SLA's put in place for responses to Incidents and Requests.

Unlimited Incident Support

As part of the monthly subscription we offer unlimited Support (Service Interruptions), and 'how to' questions.

Management of Escalations to Cherwell

Streamline will manage any escalations to Cherwell Software support that arise, enabling a one throat model.

Monthly Reporting

Streamline will provide monthly reporting on SLA's, Incidents/Requests raised, as well as any platform recommendations.

Problem Health Monitoring

As part of the service, we complete daily checks on your platform to ensure it is healthy and green.

 

 

Problem

There is a growing administration backlog

In house administrator is struggling under backlog of incidents, requests, and maintenance.


Difficult to Resource

Being able to fund a resource in a full-time capacity for Cherwell administration is tough


Skills Availability

Finding/Training a resource with Cherwell development skills is costly and there are limited resources available in the market

 

Solution

Have StreamLine Partners be your administrator virtually. SLA governed responses, platform health and peace of mind

  • VA Support for core service
  • Multi Channel
  • Unlock platform value
  • Packaged Bolt-Ons available
  • Request times blocks for development consulting hours
  • 24 x 7 Support if required
  • Active Platform monitoring
  • Release management