Cherwell Managed Services

Cherwell Managed Services Offerings

StreamLine Partners ‘Making IT Easier’ for its customers. Applies a consistent focus on simplicity and customer success. StreamLine Partners offers 3 core models for a
Cherwell Managed Service.

Retainer Based Services Model1

Entry level approach offering risk mitigation for your Cherwell platform with fixed consultant hours per month for Cherwell configuration requests and general improvements.

Incident and Request Fulfilment2

Fixed allocated consultant hours per month for Cherwell configuration requests and general improvements.
 

  • All of Option 1 +
  • Configuration Support
  • Application upgrades (only prioritised as a part of purchased hours)
  • General Cherwell trusted advisor
  • Allotted services hours per week/month for a fixed price
  • T&M above agreed time
  • Work on prioritised requests/incidents as prioritised by the customer
  • Time and Utilisation reporting only
  • Online channel only (submitted through portal)
  • Contact for Pricing

Full Managed Service3

Providing full peace of mind with a belt and braces approach. Full managed service offering, volume based approach (pu/pm) with pre-allocated time for Cherwell Project work.

  • All of Option 2 +
  • Phone and Email Support
  • Out of hours high priority incident management (definition to be agreed)
  • Defect and Problem Management
  • Compliance to change process
    (CAB requirements etc)
  • SLA's on Request Management

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  • Contact for Pricing