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Why StreamLine

At StreamLine Partners, we help you reduce complexity in your IT environment so your tooling works for you, not against you. We replace the “sell and vanish” approach often seen with channel partners with a long-term, hands-on partnership that continues to deliver value well after go live.

Based in Australia, our team has deep experience in service management, IT operations and digital transformation through AI. Whether you are replacing a legacy system, integrating multiple business applications or making your ITSM more adaptive, we bring real-world experience and practical advice to guide you toward the right outcome. We work with proven platforms such as Freshservice, Xurrent and Ivanti to deliver fast and meaningful results.

We believe choosing and implementing a service management platform is not a one-off project. It needs ongoing care to stay aligned with your business needs. That is why we stay involved, driving improvements and helping your teams get the most out of their platform.

How we help

Partner Services

Our experienced team has delivered service management solutions across a wide range of platforms. Let us apply proven best practices to ensure your platform is efficient, agile, and aligned with your business needs. We partner with Xurrent, Freshworks, Virima, Device42, ServiceNow, and Ivanti to provide a broad capability in reselling, implementation, and support.

Continual Service Improvement

At Streamline, we see your service management platforms as evolving environments that require ongoing care and improvement. We partner with you for the long term to continually grow and enhance your capabilities throughout the platform’s lifecycle.

Service Management Strategy

Define a strategic roadmap tailored to your business objectives, enabling you to enhance service delivery, streamline operations, and proactively address challenges before they escalate. Boost team performance, and deliver consistent value to your end users or customers.

Automation & AI Enablement

We help you identify opportunities and implement impactful changes that reduce manual work, improve insights, and accelerate efficiency with AI solutions that complement your service management journey.

Tool Selection & Implementation

We enable you to choose the Service Management platform that aligns with your business goals, integrates seamlessly with your existing systems, and supports future growth. Our experts guide you through every stage — from evaluation to configuration and adoption — ensuring a smooth transition and maximising value.

Custom Integrations

Our team specialises in seamless platform integrations, delivering solutions that work immediately and can be customized to meet complex requirements when needed.

Tools Strategy

Create a clear strategy for your operational tooling to achieve your business goals, improve operations, and maximise your technology investments.

CMDB Design and Planning

We specialise in developing and implementing robust CMDB and Asset Management strategies. Leveraging leading industry expertise and advanced automation capabilities, we deliver integrated solutions tailored to your business needs.

AI Service Management

Automate repetitive tasks
Make faster, data-driven decisions
Improve every customer interaction
Leverage built-in AI from platforms like Freddy and Sera, or create custom AI solutions with our proprietary Pebble platform

Tailored for Your Needs

SM tooling matched with your specific needs
Practical, proven ITIL expertise
Service delivery aligned with your desired outcomes

Outcomes You Can Measure

Transparency
Understand your business in real time
Experience
From from SLA to XLA
Productivity
Integrate and automate wherever possible
Lower TCO
Optimise your platform and reduce hidden costs

We’re happy to walk you through what’s out there. No pressure, just honest advice.

Looking for a partner?

Looking for a ServiceNow partner instead? Our sister company StreamLine Now has you covered.

Learn More

Contact Us

We offer resell, consulting and implementation services to help businesses optimize their IT service management, IT operations, and automation processes.

StreamLine Partners has established partnerships with several leading software vendors, including Xurrent, Freshworks, Ivanti, Servicely, RunZero, Virima, and ScienceLogic, to deliver high-quality solutions that meet their clients’ specific needs.

These partnerships enable StreamLine Partners to provide a wide range of services, from process design and implementation to software integration and custom development. By partnering with these industry-leading software vendors, StreamLine Partners is able to offer its clients cutting-edge technology solutions that enhance their overall business performance and help them achieve their goals more efficiently.